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Privacy Policy

Last updated: 29/06/2026

At Pagalu ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you use pagalu.in, how we use it, and the choices you have. By using our Website and placing an order, you consent to the practices described here.

1. Information We Collect

Information you give us:

  • Name, email address, phone number, and shipping/billing address.
  • Order details and your size and product preferences.
  • Any artwork, photos, text, or designs you upload for custom printing.
  • Communications you send us (for example, support messages on email or WhatsApp).

Payment information:

  • Payments are processed by trusted third-party payment gateways. We do not store your full card, UPI, or banking details on our servers; that information is handled directly by the payment provider.

Information we collect automatically:

  • Device and browser type, IP address, and general location.
  • Pages viewed, items added to cart, and how you interact with the Website.
  • Cookies and similar technologies (see Section 4).

2. How We Use Your Information

We use your information to:

  • Process, print, pack, and deliver your orders.
  • Send order confirmations, shipping updates, and respond to support requests.
  • Handle cancellations, refunds, and coupons.
  • Improve our products, Website, and customer experience.
  • Detect and prevent fraud or misuse.
  • Send you promotional messages and offers only where you have agreed to receive them. You can opt out at any time.

3. Legal Basis

We process your personal data on the basis of your consent, to perform the contract when you place an order, to comply with legal obligations, and for our legitimate business interests such as preventing fraud and improving our services.

4. Cookies & Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, understand site usage, and improve performance. You can control or disable cookies through your browser settings, though some features of the Website may not work properly without them.

5. How We Share Your Information

We do not sell your personal data. We share it only with:

  • Logistics and courier partners, to deliver your orders.
  • Payment gateways, to process payments securely.
  • Printing or fulfilment partners, where used, to produce your order.
  • Technology and analytics providers, who help us run and improve the Website.
  • Authorities or legal bodies, where required by law or to protect our rights.

We require these partners to handle your data securely and only for the purposes we specify.

6. Data Retention

We keep your personal data only for as long as needed to fulfil orders, provide support, comply with legal and tax obligations, and resolve disputes. When it is no longer required, we delete or anonymise it.

7. Data Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data, where we are not required to keep it.
  • Withdraw your consent to marketing or other processing.

To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our Website is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us their data, please contact us and we will delete it.

10. Third-Party Links

Our Website may contain links to other sites (for example, social media or payment pages). We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised "Last updated" date.

12. Grievance Officer & Contact

In accordance with applicable Indian law, you may reach our Grievance Officer for any privacy-related concerns:

  • Grievance Officer: To be appointed
  • Email: pagalu.in@gmail.com
  • WhatsApp/Phone: +91 99716 90967
  • Address: RZC7, Tamil Enclave, Dabri–Dwarka Road, New Delhi – 110045

We aim to acknowledge and address concerns within a reasonable timeframe.